TERMS & CONDITIONS
Reservations are subject to availability. A major credit card (Visa or MasterCard) is required to hold a reservation. 100% of the balance is due upon reservation.
We will endeavour to respond to all email enquiries within 24 hours of receiving them during office hours. Please email email@example.com
Once we have received your booking request, we will confirm availability of your seats but your booking is not fully confirmed until we have received full payment and you have received a confirmation number from us. We accept no liability if you have given us incorrect contact details and we are then unable to contact you to request payment and confirm your booking which ultimately leads to your requested seats becoming unavailable.
Please ensure the correct category seats are selected at time of booking, failure to select the correct seats may result in your booking being cancelled.
Weight Guideline 100kg (198lbs/14st)
Whilst touring with Red Sun Camels, two passengers travel per camel and an individual's weight must not exceed 100kg.
Similarly, an individual and a lapsitters (child aged 0-4 years seated on parents lap) weight must not exceed 100kg.
In addition, Red Sun Camels operate a combined weight limit of 170kg per couple (individually no more than 100kg). Any couples exceeding the combined weight limit of 170kg will each be required to ride on their own camel and as such will be charged for two seats (this is also applicable to couples/adults and lapsitters). When booking online please choose the "2 adults - couples combined weight 170-200kg individually not exceeding 100kg" option.
*Please note you only need to select one ticket, this is for 2 passengers.
In accordance with Red Sun Camels duty to provide and maintain a workplace that is free of known hazards, we are adopting this policy to safeguard the health of our customers and visitors, our employees, and the community at large from infectious diseases, such as COVID-19, that may be reduced by vaccinations.
All customers, employees and visitors are required to be or have received vaccinations by Thursday 3rd March 2022, unless a reasonable accommodation is otherwise approved by any relevant authority or the company. Where a person is not in compliance with this policy, the person will not be granted entry to the premises, event or service. In such circumstances:
for customers, the company's refund and/or credit policy may apply.
for employees, they will be placed on unpaid leave until their employment status is determined.
The company will not accept a booking for any person that is not fully vaccinated for COVID-19 or does not commit to such requirement. Where a person makes a booking and is then unable to meet the requirement, the customer shall be barred from the premises, event or services and the company's cancellation policy shall apply.
Rates and Conditions
All rates quoted are per person and inclusive of GST.
Child rates are for children aged 5-15 years and not exceeding 60kg. Children 4 years of age and under can sit on their parent's lap, and are charged at the laspitter rate. Please ensure that you meet our weight restrictions above.
Sunday's and public holidays attract a 15% surcharge.
A 1.9% credit card surcharge applies to all bookings. Please note this is non-refundable.
Cancellations, Refunds and Rescheduling
Full refund if reservation is cancelled 6 hours or more to scheduled tour. For morning tours, cancellations must be received no later than 6pm the day before. 100% cancellation fee will be applied if cancelled within 6 hours of scheduled tour, or later than 6pm for morning tours.
Extenuating circumstances requiring tour refunds will be assessed on a case by case basis.
Amendments made to bookings with more than 6 hours notice are free of charge. No shows are charged 100% of their reservation amount.
Red Sun Camels reserve the right to cancel or amend tours for reasons such as: severe weather, beach / tide conditions and animal well-being.
If a participant arrives 10 minutes after the scheduled start time, they will be counted as a 'no show'. Please know that your scheduled time is for the mandatory check-in and not for the ride itself.
Red Sun Camels are located on the northern side of the rocks, Cable Beach. On the day of your tour simply check-in at our vehicle parked behind the rocks, at the time of your reservation. We will need your confirmation number for the check-in. If you are booked with a voucher or ticket through a resort/booking agent please ensure you bring this with you.
For safety reasons, Red Sun Camels will refuse to carry guests who are under the influence of drugs or alcohol. Refunds will not be given in these circumstance.
Guests are not permitted to carry large, heavy bags whilst riding and are requested to remove any loose items from their pockets which may potentially fall out during the ride. We can, upon request, store bags and other items whilst guests are on tour, in our vehicle. Red Sun Camels will take all reasonable care to protect the property of guests.
A person shall not be permitted on any tours and / or interaction with the camels for any of the following reasons:
1. A person who is unable to comprehend, or disregards safety instructions.
2. A person under the influence of drugs or alcohol or otherwise similarly impaired.
3. The determination as to the fitness of a person to participate in a tour will be made solely at the discretion of Red Sun Camels management, without recourse.
Safety and client welfare are of paramount importance to our company. All staff and camels are trained to the highest standards. Red Sun Camels is covered by public liability insurance.
We kindly ask that you refrain from taking photos during our safety talk and loading passengers onto the camels.
Guests are not permitted to smoke whilst we are conducting our safety demonstration talk and whilst riding our camels.
Guests with Disabilities and Medical Conditions
Guests with disabilities will be accommodated where possible. The decision to allow disabled guests to ride is solely at the discretion of the cameleer. Please advise us at time of booking of any disabilities.
Guests with medication should inform staff upon checking in for the tour, and bring with them any necessary medication (such as inhalers, adrenalin, insulin etc).
Ride At Own Risk
All riders and parents / guardians of children, must read below before joining this camel tour.
"While every reasonable precaution will be taken to prevent accident, injury and damage, the owner will not be responsible for any accident, injury and damage however arising which may happen to any person irrespective of the extent of injury, damage or loss sustained, and this condition of contract may be pleaded by the owner as a bar to any action claim proceeding for breach of contract, negligence or any other liability sustaining such injury, damage or loss."
When agreeing to our terms and conditions, all clients are aware of the risks involved in riding a camel and have agreed to the above indemnity towards the company Red Sun Camels Pty Ltd.